Returns & Exchanges Policy
We want you to love your purchase from Tea Phases. If for any reason you are not completely satisfied, we are happy to accept returns and exchanges under the following conditions:
Returns
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We accept returns for this item.
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Buyer must contact us and ship the item back within 14 days of delivery.
Exchanges
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We accept exchanges for this item.
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Buyer must contact us and ship the item back within 14 days of delivery.
Conditions of Return
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Buyer is responsible for return shipping costs.
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Buyer is responsible for any loss in value if the item is not returned in its original condition.
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Returns or exchanges will only be accepted for unused and undamaged items, in their original packaging.
How to Initiate a Return or Exchange
Please email us at info@teaphases.com with your order number and details of the return or exchange request. We will respond with return instructions.
Shipping Policy
We proudly ship to most locations worldwide. Please note that some products may have shipping restrictions, and certain items cannot be shipped to international destinations due to carrier or customs regulations.
Order Processing & Delivery Estimates
Orders are processed as quickly as possible, and estimated delivery times will be provided at checkout based on product availability, your location, and the shipping method you choose. Delivery times are estimates only and may vary due to factors outside our control.
Shipping Rates
Shipping rates are calculated at checkout and are based on the weight, size, and destination of your order. Product weights are rounded up to the next full pound to align with carrier policies.
International Orders
International customers are responsible for any customs fees, duties, or taxes required by their country. Please check with your local customs office before placing your order to avoid unexpected charges or delays.
If you have any questions about shipping options or delivery times, feel free to contact us before placing your order.
